Refund & Returns Policy

1. Eligibility for Returns & Refunds

We accept returns or refunds under the following conditions:

• The product is damaged, defective, or incorrect upon arrival.
• The item is unused, unopened, and in its original packaging.
• The return request is made within 14 days of delivery.

2. Items That Cannot Be Returned

For health and safety reasons, the following items cannot be returned:
❌ Opened or used first aid products.
❌ Prescription or over-the-counter medications.
❌ Expired products.

3. Return Process

• Contact us at fitotis.xyz@gmail.com or call (309) 486-1395 within 14 days of receiving your order.
• Provide your order number, reason for return, and photos (if applicable).
• If approved, we will provide return instructions and a return shipping address.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

• Refunds are processed within 5-7 business days after we receive and inspect the returned item.
• Refunds will be credited to the original payment method.
• Shipping fees are non-refundable, except in cases where Fitotis is at fault.

Contact Us

If you have any questions regarding our Sales Policy or Refund & Returns Policy, feel free to contact us:

📍 Address: 501 S Jefferson St, Abbeville, LA 70510-6603, USA
📞 Phone: (309) 486-1395
📧 Email: fitotis.xyz@gmail.com

Shop with confidence at Fitotis – Your safety is our priority!